Responsible gambling

Responsible Gambling at Captain Cooks Casino: Empowering Players to Control Their Gaming Experience

Captain Cooks Casino understands the importance of responsible gaming practices, ensuring that all players can enjoy their time on our platform while maintaining control over their betting habits.

Deposit Limits

We offer flexible deposit limits to suit every player's needs. You can set daily, weekly, or monthly limits for your deposits, and these will be enforced immediately. If you need to adjust your limits at any point, simply visit the Responsible Gaming section of your account settings.

• Daily Limit: Set a maximum amount you want to spend on a single day.
• Weekly Limit: Establish a rolling 7-day window where you can set a maximum deposit limit.
• Monthly Limit: Determine the highest amount you're willing to deposit within a calendar month.

Session Time Reminders

Our Session Time Reminders feature allows you to customize how often you receive pop-up notifications about your gaming session duration and wagers. This tool is designed to help players stay aware of their play patterns and make informed decisions.

• Customizable Frequency: Adjust the interval at which you receive reminders, from every 30 minutes to a more extended period.
• Display: Receive timely information about your time spent and money wagered during the session.
• Functionality: These reminders are purely informational and do not force you to log out of the platform.

Reality Checks

Our Reality Checks provide you with real-time data on your gaming activities, including the amount of time spent playing and the money wagered. This feature is designed to help players monitor their behavior and make responsible choices.

• Frequency: You can adjust the frequency at which these checks are performed.
• Display: Receive a clear display of your gaming activity.
• Purpose: These reality checks aim to support you in tracking your play patterns and maintaining control over your gaming habits.

Self-Exclusion

If you feel that you need to take a break from gaming or want to exclude yourself from playing for a specified period, our Self-Exclusion feature can help. This tool allows you to lock your account and prevent any further access or promotional emails.

• Temporary Exclusion: Choose from various time periods (7 days, 14 days, 30 days, 3 months, 6 months) before opting for permanent exclusion.
• Permanent Exclusion: Select indefinite self-exclusion with no option to return to playing until a written request is submitted after 30 days.

Cool-Off Period

Our Cool-Off Period offers you the opportunity to take a break from gaming without fully excluding yourself. This feature allows you to suspend your account for a specified duration (24 hours to several weeks).

• Duration: Determine the length of time you want to be away from gaming.
• Type: This is a voluntary break that doesn't require any written notice or waiting period.

Support Organizations

We understand that sometimes, players may need additional support in managing their gaming habits. That's why we provide links to reputable organizations offering free counseling services and resources.

• Gamblers Anonymous (UK)
  • Website:
  • Phone: Listed on site
  • Services: Group meetings, peer support
• Problem Gambling Foundation (New Zealand - available as reference)
  • Phone: 0800 664 262
  • Free counselling services
• Gambling Therapy (International)
  • Website:
  • Services: Online counselling, resources, self-help tools
• National Gambling Treatment Services (UK)
  • Referral through GP or direct access
  • Free treatment services
• Gamcare (UK)
  • Website:
  • Phone: 0808 8020 133
  • Services: Free information and support

Your Safety is Our Priority

At Captain Cooks Casino, we're committed to providing a safe and enjoyable gaming experience for all players. If you have any concerns about your betting habits or need assistance with managing your account settings, please don't hesitate to reach out to our customer support team.

We've implemented various measures to ensure that our platform is accessible and user-friendly for every player. We're dedicated to promoting responsible gaming practices and providing a secure environment where players can enjoy their favorite games without worrying about their well-being.